Know what your ServiceNow investment is actually carrying
One standard, whatever your teams are building on.
Most estates are not one platform. Yours runs ServiceNow, almost certainly Salesforce as well, and a growing amount of code that no human wrote at all. Governing each of them separately produces three different definitions of good and no way to compare them.
Author the standard once. It is enforced the same way on ServiceNow, on Salesforce, and on the AI-generated code in your repositories.
Every instance, org and repository reports on the same scale, so you can compare them without a translation exercise first.
A rule waived for a good reason is waived on the record, with the reason and the approver attached, wherever it happened.
This is the question that does not get answered by buying a different tool for every platform.
NEW REPORT · 2026
The State of ServiceNow Development 2026
Where ServiceNow risk concentrates, how much of it gets fixed, and how fast AI is arriving on the platform.
The four questions you actually get asked.
Not by your platform team. By the board, by audit, and by whoever signs off the next release.
Quantified technical debt across every instance and org, with the issues behind the number, rather than a subjective health rating.
Which customizations sit in the path of the next platform release, what depends on them, and who owns them.
Debt created against debt cleared, release over release, so the trend is a number rather than a feeling.
One standard applied to every internal team and every system integrator delivering into your estate.
Each answer opens into the findings behind it, so the number survives being questioned.
Independent of the platform vendor.
ServiceNow reports on ServiceNow. Quality Clouds runs outside your instances and reports on what the platform will not flag about itself: the slow queries, the logic sitting on global tables, the customization that will break your next upgrade, and what Now Assist is writing while nobody is reviewing it.
Our scanning runs outside the instance and does not consume your platform capacity.
Ask it yourself, in plain language.
You do not need a dashboard license or a data request to get an answer. Insights Agent takes the question the way you would say it out loud, from your own LLM, from any MCP capable client, or from inside Now Assist.
Volume, who shipped it, and which changes introduced serious issues.
The customizations in the path of the next release, ranked by what depends on them.
Which teams and which scopes keep producing the same findings.
Every finding carries a disposition. Every write-off carries a reason and an approver. Every rule change is recorded, with what changed and who approved it. Separately, and at company level rather than product level, Quality Clouds holds ISO 27001:2022 and SOC 2 Type II. The scope of both is set out in the trust center.
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