# Quality Clouds Documentation > Technical documentation for Quality Clouds, the independent governance layer for human and AI-generated code. Covers the Platforms products (ServiceNow, Salesforce, Microsoft Dynamics 365) and Norma, the repository-based product for Git and AI-native development. Includes onboarding, connecting instances and repositories, scans, rules and rulesets, Quality Gates, MCP and IDE integrations, reporting, and administration for developers, architects, and platform owners. Quality Clouds works through two connection models. The Platforms products connect to ServiceNow, Salesforce, and Dynamics 365 through official REST APIs using read-only access. They analyse platform metadata and configuration elements, never transactional or business data. Norma connects to GitHub and Bitbucket repositories and scans the code held there. It is repository-based and technology-agnostic. It does not govern platform metadata or configuration. Both apply the Quality Clouds rule catalogue plus customer-defined rules, and both enforce policy through Quality Gates in CI/CD pipelines and through MCP inside AI coding tools and IDEs. For commercial information, product pages, and pricing, see [qualityclouds.ai](https://qualityclouds.ai). For its `llms.txt`, see [qualityclouds.ai/llms.txt](https://qualityclouds.ai/llms.txt). ## Getting Started - [Documentation Home](https://qualityclouds.com/documentation/): Entry point to all Quality Clouds technical documentation - [What is Quality Clouds](https://qualityclouds.com/documentation/qc/what-is-quality-clouds/what-is-quality-clouds/): What the product does, what it governs, and who uses it - [Get Started](https://qualityclouds.com/documentation/qc/get-started/): Onboarding guide covering core concepts, terminology, and platform basics - [Platform Overview](https://qualityclouds.com/documentation/qc/quick-start/platform-overview/): How the portals, scans, and integrations fit together - [Getting Started Checklist](https://qualityclouds.com/documentation/qc/quick-start/quick-checklist/): Step-by-step setup checklist for a new account - [Glossary](https://qualityclouds.com/documentation/qc/quick-start/quality-clouds-glossary/): Definitions of Quality Clouds terminology - [Services and Components](https://qualityclouds.com/documentation/qc/what-is-quality-clouds/services-and-components/): The components that make up the platform - [FAQ](https://qualityclouds.com/documentation/faq/): Common questions on scanning, connectivity, licensing, and security ## Core Features - [Quality Gates](https://qualityclouds.com/documentation/qc/platform-features/quality-gates/): Policy enforcement that blocks non-compliant code in deployment pipelines - [Livecheck via MCP](https://qualityclouds.com/documentation/qc/platform-features/livecheckai-for-salesforce/): Real-time governance checks inside AI coding tools and agents over MCP - [Rules and Rulesets](https://qualityclouds.com/documentation/qc/rules-and-rulesets/rules-and-rulesets-qualityclouds/): How rules, rulesets, and severities work - [Managing Rulesets](https://qualityclouds.com/documentation/qc/rules-and-rulesets/managing-rulesets/): Selecting, editing, and applying rulesets to scans - [Rule Builder](https://qualityclouds.com/documentation/qc/platform-features/rule-builder-in-quality-clouds/): Building custom rules for ServiceNow, Salesforce, and Dynamics 365 - [Write-Offs and Peer Review](https://qualityclouds.com/documentation/qc/platform-features/writing-issues-off/): Accepting, justifying, and reviewing issues with an approval trail - [Write-Off Propagation](https://qualityclouds.com/documentation/qc/platform-features/write-off-propagation/): Carrying approved write-offs across instances and scans - [Code Duplication](https://qualityclouds.com/documentation/qc/platform-features/code-duplication/): Detecting duplicated logic across configuration elements - [QC Copilot](https://qualityclouds.com/documentation/qc/platform-features/qc-copilot/): AI-recommended fixes with side-by-side code comparison - [What-if Analysis](https://qualityclouds.com/documentation/qc/platform-features/what-if/): Modelling the effect of fixing a set of issues before doing the work - [Teams Functionality](https://qualityclouds.com/documentation/qc/platform-features/teams-functionality/): Grouping developers and reporting quality by team - [Practicing Continuous Quality](https://qualityclouds.com/documentation/qc/governing-your-saas-environments/practicing-continuous-quality/): Governance operating model and best practice ## Reporting and KPIs - [Quality Clouds Portal](https://qualityclouds.com/documentation/qc/bi-portal/): Views, reports, and KPIs in the analytics portal, including how to customise them - [Governance View](https://qualityclouds.com/documentation/qc/bi-portal/governance-view/): The main view for tracking governance across instances - [AI Readiness](https://qualityclouds.com/documentation/qc/bi-portal/ai-readiness/): Assessing how ready an instance is for AI-assisted development - [Debt Manager](https://qualityclouds.com/documentation/qc/bi-portal/debt-manager/): Prioritising and tracking technical debt remediation - [Livecheck Activity](https://qualityclouds.com/documentation/qc/bi-portal/live-check-activity-view/): Developer-level activity from Livecheck - [Quality of Cloud Indicator](https://qualityclouds.com/documentation/qc/kpis-and-basic-terms/quality-of-cloud-indicator/): The headline quality KPI for ServiceNow, Salesforce, and Dynamics 365 instances - [Technical Debt](https://qualityclouds.com/documentation/qc/kpis-and-basic-terms/technical-debt/): How technical debt is calculated and reported - [Issue and Issue Severity](https://qualityclouds.com/documentation/qc/kpis-and-basic-terms/issue-and-issue-severity/): Issue model and severity levels - [Impact Areas](https://qualityclouds.com/documentation/qc/kpis-and-basic-terms/impact-areas/): The areas each rule maps to, including security, performance, and maintainability ## Platforms The platform-specific products. Each connects to a SaaS platform through its official REST API and governs the metadata, configuration, and code held in that platform. ### Quality Clouds for ServiceNow - [Quality Clouds for ServiceNow](https://qualityclouds.com/documentation/qc/quality-clouds-for-servicenow/): Index of all ServiceNow documentation - [Get Started with ServiceNow](https://qualityclouds.com/documentation/qc/quality-clouds-for-servicenow/get-started-with-quality-clouds-for-servicenow/): First steps for a new ServiceNow customer - [Connect Your ServiceNow Instance](https://qualityclouds.com/documentation/qc/connecting-servicenow-qualityclouds/check-list-servicenow/): Pre-connection checklist and requirements - [Configure ServiceNow Instances](https://qualityclouds.com/documentation/qc/servicenow-instance-configuration/configure-servicenow-instances/): Instance configuration, including non-admin and single-tenant setups - [ServiceNow Rules Catalogue](https://qualityclouds.com/documentation/qc/rules-for-servicenow/servicenow-rules-catalogue/): Full list of ServiceNow rules - [ServiceNow Coding Best Practice Rules](https://qualityclouds.com/documentation/qc/rules-for-servicenow/qualityclouds-servicenow-coding-best-practice-rules/): Best practice rules with rationale and examples - [Quality Clouds ServiceNow Application](https://qualityclouds.com/documentation/qc/servicenow-store-application/quality-clouds-servicenow-app/): The certified ServiceNow Store application - [Quality Center for ServiceNow](https://qualityclouds.com/documentation/qc/servicenow-store-application/quality-center-servicenow/): In-platform workspace for developers to track and fix their own work - [Livecheck for ServiceNow](https://qualityclouds.com/documentation/qc/servicenow-store-application/live-check-for-servicenow/): Real-time checks inside the ServiceNow platform - [Scanning Update Sets](https://qualityclouds.com/documentation/qc/servicenow-store-application/scanning-update-sets-in-servicenow/): Checking update sets and applications before promotion - [Application Diagnostics](https://qualityclouds.com/documentation/qc/servicenow-store-application/application-diagnostics/): Diagnosing the ServiceNow application setup - [Token Management](https://qualityclouds.com/documentation/qc/servicenow-store-application/api-key-management/): Authentication and auth token management - [ServiceNow VS Code Extension](https://qualityclouds.com/documentation/qc/servicenow-vs-code-extension/live-check-quality-for-servicenow-visual-studio-code/): Checking ServiceNow code from Visual Studio Code - [GitHub Action for ServiceNow](https://qualityclouds.com/documentation/qc/github-action-sn/github-integration-overview-for-servicenow/): Adding Quality Gates to a GitHub pipeline - [Application Deployment Pipeline](https://qualityclouds.com/documentation/qc/servicenow-integrations/application-deployment-pipeline/): Embedding governance in ServiceNow deployment pipelines - [Xtype Integration](https://qualityclouds.com/documentation/qc/servicenow-integrations/xtype/): Governance checks inside Xtype DevOps workflows - [Applications and Integrations for ServiceNow](https://qualityclouds.com/documentation/qc/servicenow-integrations/applications-and-integrations-list-for-servicenow/): Full integration list - [Managing Issues in ServiceNow](https://qualityclouds.com/documentation/qc/servicenow-issue-management/working-with-issues-2/): Working with issues, defects, and stories - [Operational Scans on ServiceNow](https://qualityclouds.com/documentation/qc/operational-scans-quality-clouds-for-servicenow/operational-scans-on-servicenow/): Performance and operational analysis - [Freemium for ServiceNow](https://qualityclouds.com/documentation/qc/freemium-account-sn/quality-clouds-freemium-for-servicenow/): What the free ServiceNow account includes - [Clone Best Practices](https://qualityclouds.com/documentation/qc/servicenow-clone-bestpractices/clone-check-list/): Preserving configuration through a ServiceNow clone ### Quality Clouds for Salesforce - [Quality Clouds for Salesforce](https://qualityclouds.com/documentation/qc/quality-clouds-for-salesforce/): Index of all Salesforce documentation - [Get Started with Salesforce](https://qualityclouds.com/documentation/qc/quality-clouds-for-salesforce/get-started-with-quality-clouds-for-salesforce/): First steps for a new Salesforce customer - [Connecting Salesforce](https://qualityclouds.com/documentation/qc/connecting-salesforce-qualityclouds/connecting-salesforce/): Connection overview and prerequisites - [Creating a Connected App](https://qualityclouds.com/documentation/qc/connecting-salesforce-qualityclouds/creating-a-connected-app-in-salesforce/): Salesforce connected app setup - [Setting Up Salesforce Git Repositories](https://qualityclouds.com/documentation/qc/connecting-salesforce-qualityclouds/setting-up-salesforce-git-repositories/): Scanning Salesforce metadata held in Git - [Salesforce Rules Catalogue](https://qualityclouds.com/documentation/qc/rules-for-salesforce/salesforce-rules-catalogue/): Full list of Salesforce rules - [Salesforce Configuration Elements Coverage](https://qualityclouds.com/documentation/qc/configuration-elements/list-of-configuration-elements-scanned-in-salesforce/): What is analysed, including Apex, Lightning Web Components, and Flows - [Quality Clouds MCP for Salesforce](https://qualityclouds.com/documentation/qc/livecheckai-via-mcp/quality-clouds-mcp-for-salesforce/): Connecting AI agents and IDEs to Salesforce governance over MCP - [Getting Started with Livecheck for Salesforce](https://qualityclouds.com/documentation/qc/livecheckai-via-mcp/getting-started-with-livecheckai-for-salesforce-via-mcp/): Setup and first checks over MCP - [Quality Center for Salesforce](https://qualityclouds.com/documentation/qc/quality-center-salesforce/quality-center-salesforce/): In-platform workspace for developers, including AI fixes - [Visual Studio Code](https://qualityclouds.com/documentation/qc/visual-studio-code/live-check-quality-for-salesforce-visual-studio-code/): Setup, authentication, and running Livechecks in VS Code - [Code Builder Extension](https://qualityclouds.com/documentation/qc/codebuilder-salesforce/code-builder-extension/): Checking code from Salesforce Code Builder - [Chrome Extension](https://qualityclouds.com/documentation/qc/quality-clouds-live-check-for-salesforce-chrome-extension/quality-clouds-live-check-for-salesforce-chrome/): Checking code in the Salesforce Developer Console - [GitHub Integration for Salesforce](https://qualityclouds.com/documentation/qc/github-integration-for-salesforce/github-integration-for-salesforce/): Build checks and Quality Gates in GitHub - [Salesforce DevOps Center](https://qualityclouds.com/documentation/qc/devops-center-integration/devops-center/): Governance inside DevOps Center projects - [Copado Integration](https://qualityclouds.com/documentation/qc/copado-integration/copado-integration-for-salesforce/): Setup, authentication, and working with Copado user stories - [Flosum Integration](https://qualityclouds.com/documentation/qc/flosum-integration/flosum-integration/): Connecting Flosum to Quality Clouds - [Salesforce Governance Workspace](https://qualityclouds.com/documentation/qc/quality-clouds-for-salesforce-app/working-with-scans/): Managing instances, scans, and issues in the Salesforce app - [Operational Scans on Salesforce](https://qualityclouds.com/documentation/qc/salesforce-operational-scans/operational-scans-on-salesforce/): Performance and operational analysis - [Freemium for Salesforce](https://qualityclouds.com/documentation/qc/freemium-account-sf/quality-clouds-freemium-for-salesforce/): What the free Salesforce account includes ### Quality Clouds for Dynamics 365 - [Quality Clouds for Dynamics 365](https://qualityclouds.com/documentation/qc/quality-clouds-for-office-365/get-started-with-quality-clouds-for-office-365/): Getting started with Microsoft Dynamics 365 and Office 365 environments - [Connecting Dynamics 365](https://qualityclouds.com/documentation/qc/connecting-o365-qualityclouds/connecting-o365/): Connection steps and requirements - [Setting Up the Instance](https://qualityclouds.com/documentation/qc/connecting-o365-qualityclouds/setting-up-office-365-instance/): Environment configuration - [Defining the Git Repository](https://qualityclouds.com/documentation/qc/connecting-o365-qualityclouds/defining-office-365-git-repository/): Scanning Dynamics 365 customisations held in Git - [Dynamics 365 Best Practices](https://qualityclouds.com/documentation/qc/dynamics-365-best-practices/qualityclouds-dynamics-365-best-practices/): Best practice guidance for plugins, workflows, and customisations - [Dynamics 365 Rules List](https://qualityclouds.com/documentation/qc/dynamics-365-rules/dynamics-365-rules-list/): Full list of Dynamics 365 rules - [Code Duplication Rules](https://qualityclouds.com/documentation/qc/code-duplication-rules/quality-clouds-code-duplication-rules-dynamics/): Duplication detection rules and thresholds - [Operational Scans on Office 365](https://qualityclouds.com/documentation/qc/m365-operational-scans/operational-scans-on-office-365/): Operational analysis for Microsoft environments ## Norma by Quality Clouds Repository-based governance for Git and AI-generated code, independent of platform and technology. Norma connects to GitHub and Bitbucket, scans the code in the repository, and runs the same checks inside the editor and the agent loop over MCP. It has its own documentation tree. Norma MCP endpoint: `https://api.qualityclouds.ai/mcp` - [Norma Documentation](https://qualityclouds.com/documentation/qchub/home/): Index of all Norma documentation - [What is Norma](https://qualityclouds.com/documentation/qchub/getting-started/what-is-qualityhub/): What Norma governs and how it differs from the Platforms products - [Sign Up](https://qualityclouds.com/documentation/qchub/getting-started/sign-up/): Creating a Norma account, including the permanent free tier - [Sign In](https://qualityclouds.com/documentation/qchub/getting-started/sign-in/): Authentication and workspace access - [Connect Your First Repo](https://qualityclouds.com/documentation/qchub/getting-started/connect-your-first-repo/): Connecting a repository and setting scan scope - [Your First Scan](https://qualityclouds.com/documentation/qchub/getting-started/your-first-scan/): Running an initial scan and interpreting the output - [MCP and Local Editors](https://qualityclouds.com/documentation/qchub/integrations/mcp-and-local-editors/): Connecting Norma to AI agents and IDEs over MCP so checks run inside the coding loop - [Norma for VS Code](https://marketplace.visualstudio.com/items?itemName=qualityclouds.norma-for-vscode): Marketplace extension for VS Code, Cursor, and VSCodium. Livecheck on the active file, findings in the Problems panel, Fix with AI, auto-registered MCP server, and OAuth sign-in from the editor - [Connect GitHub](https://qualityclouds.com/documentation/qchub/repositories/connect-github/): GitHub connection and permissions - [Connect Bitbucket](https://qualityclouds.com/documentation/qchub/repositories/connect-bitbucket/): Bitbucket connection and permissions - [Repositories Overview](https://qualityclouds.com/documentation/qchub/repositories/overview/): Managing connected repositories - [Multi-Branch Scanning](https://qualityclouds.com/documentation/qchub/repositories/multi-branch-scanning/): Scanning several branches of the same repository - [Running a Scan](https://qualityclouds.com/documentation/qchub/scanshub/running-a-scan/): Triggering and scheduling Norma scans - [Reading Results](https://qualityclouds.com/documentation/qchub/scanshub/reading-results/): Navigating findings, severities, and file-level detail - [Production-Ready Score](https://qualityclouds.com/documentation/qchub/scanshub/production-ready-score/): The diagnostic score for how production-ready a repository is - [AI Findings](https://qualityclouds.com/documentation/qchub/scanshub/ai-findings/): Findings specific to AI-generated code - [Coverage](https://qualityclouds.com/documentation/qchub/scanshub/coverage/): What Norma analyses in a given repository - [Supported Languages](https://qualityclouds.com/documentation/qchub/reference/supported-languages/): Languages and frameworks Norma scans - [Providers](https://qualityclouds.com/documentation/qchub/reference/providers/): Supported Git and identity providers - [Tiers and Quotas](https://qualityclouds.com/documentation/qchub/reference/tiers-and-quotas/): Free, Pro, and Business tiers with scan and certificate quotas. The Free tier is a permanent freemium, not a trial - [Norma Glossary](https://qualityclouds.com/documentation/qchub/reference/glossary-2/): Norma-specific terminology - [Workspaces](https://qualityclouds.com/documentation/qchub/workspaces-and-account/workspaces/): Creating and managing workspaces - [Members](https://qualityclouds.com/documentation/qchub/workspaces-and-account/members/): Inviting and managing workspace members - [Plan and Billing](https://qualityclouds.com/documentation/qchub/workspaces-and-account/plan-and-billing/): Subscriptions, top-ups, and invoices ## Administration and Security - [Admin Portal](https://qualityclouds.com/documentation/qc/admin-portal/): Connecting instances, generating API tokens, and launching or scheduling Platform Scans - [Instance Setup Guide](https://qualityclouds.com/documentation/qc/admin-portal-overview/instance-setup-guide/): End-to-end instance setup - [API Keys](https://qualityclouds.com/documentation/qc/admin-portal-overview/administering-api-keys/): Generating and managing keys for programmatic access - [Account Management](https://qualityclouds.com/documentation/qc/admin-portal/administering-your-account/): Account settings, users, and licences - [Launch Scan](https://qualityclouds.com/documentation/qc/admin-portal-overview/launch-scan/): Running a Full Scan on demand - [Schedules](https://qualityclouds.com/documentation/qc/admin-portal-overview/schedules/): Scheduling recurring scans - [Scans Overview](https://qualityclouds.com/documentation/qc/scans/about-scans/): Scan types and what each one covers - [Security](https://qualityclouds.com/documentation/qc/quality-clouds-security/security/): Data handling, access model, and infrastructure security - [IP Whitelisting](https://qualityclouds.com/documentation/qc/quality-clouds-security/ip-whitelisting/): Network configuration for restricted environments - [GDPR](https://qualityclouds.com/documentation/qc/quality-clouds-security/gdpr-general-data-protection-regulation/): Data protection and compliance - [Single Sign-On](https://qualityclouds.com/documentation/qc/sso/single-sign-on-sso/): SSO setup, enforcement, and federation ## Account and Access One Quality Clouds account gives access to every product. Sign-in routes by product. - [Norma Sign-Up and Sign-In](https://portal.qualityclouds.ai): Free sign-up for Norma, including the permanent free tier - [Platforms Customer Portal Login](https://id.qualityclouds.com/login): Login for existing ServiceNow, Salesforce, and Dynamics 365 customers - [Platforms Sign-Up](https://id.qualityclouds.com/sign-up): Free account sign-up for ServiceNow and Salesforce - [Quality Clouds Academy](https://community.qualityclouds.com/): Certification programmes and learning paths for administrators, developers, and architects - [Contact Us](https://qualityclouds.com/contact/): Technical support, sales enquiries, and general contact ## Related Resources - [Quality Clouds Main Website](https://qualityclouds.ai): Product overviews, platform pages, pricing, and company information - [All Platforms Overview](https://qualityclouds.ai/platforms/all-platforms): Summary of every platform Quality Clouds supports - [Security and Compliance](https://qualityclouds.ai/security): ISO 27001:2022 certification, data handling, and infrastructure security - [White Papers](https://qualityclouds.ai/white-papers): Technical and strategic resources on AI code governance, technical debt, and enterprise platform quality ## About Quality Clouds Quality Clouds is an enterprise SaaS company founded in 2015. It provides AI code governance through two product lines: the Platforms products for ServiceNow, Salesforce, and Microsoft Dynamics 365, including the AI agents built on those platforms such as Salesforce Agentforce and ServiceNow Now Assist; and Norma, which governs Git repositories and the code produced in AI-native development tools including Cursor, Claude Code, GitHub Copilot, VS Code, Replit, and Lovable. The rule catalogue and scan history cover 950+ governed enterprise platform instances and more than 13 million catalogued issues over 9 years. ISO 27001:2022 certified. Headquarters in London, with offices in Barcelona and New York.